Service Design
Your services aren't going to design themselves just yet,
so let me do it!
so let me do it!
Claudio Lintunen
Service Designer & UX Designer looking to make a change
Service Design
Let’s build innovative, inclusive solutions that solve real problems, are enjoyable for everyone, and more efficient to run!
UX Design
Let’s craft intuitive, accessible interfaces that seamlessly align with both your business goals and user needs!
Portfolio
Discover previous projects for examples of what I’ve done. Great first step for our prosperous collaboration!
Contact
For all your Service Designer and UX Design needs, and for any questions and unique offers, I am just an email away!
Who am I?
Hey there!
I’m enthusiastic about human-centered design—whether it’s for digital or physical services, online or offline.
My mission is to make services simpler, more inclusive, and kinder to the planet.
I’m driven to create societal change through design, one step at a time. Whether it’s easing everyday life for people here in the West or supporting underserved communities globally, I’m ready to help with my skills and knowledge.
New challenges don’t intimidate me—they excite me. I thrive on learning, collaborating with professionals of the field, and co-designing solutions with the true experts – the people impacted by the problem. I make sure we’ll tackle the right challenges and create effective, meaningful solutions!
Most societal challenges stem from human behavior. By designing with the mind in mind, we can make a real difference. That’s why I’ve dived deep into behavioral psychology—to uncover why people do what they do and use that knowledge to transform societes for better. By ethically using techniques such as nudging, people can be subsconciously pushed towards more sustainable behavior.
Accessibility isn’t just a bunch legal requirements, ignoring which can get you into trouble. It’s a fundamental necessity that impacts people’s lives. Millions live with physical disabilities, which require consideration in the design phase. A less discussed area of accessibility is brain-friendliness, a.k.a. cognitive accessibility. Every one of us grapples with cognitive glitches like anxiety, stress, or fatigue from time to time. Meanwhile with conditions like ADHD and autism the brain is wired to work differently. Making services easier to use and less distracting not only saves us precious headspace, it can enable millions of users to make the most out of your service! That’s why I’ve specialized in this often overlooked critical area: cognitive accessibility.
Got a project in mind? Let’s talk and see how I can help! Send me email
Services
Service Design
Smoothen your customer journeys!
With human-centric Service Design, I holistically design optimal service experiences together with your customers, employees and stakeholders. My approach is data-driven, empathetical, and inclusive to potential customer segments often forgotten about.
I will help you build an understanding of your customers and their needs, and align them with your business goals, in order to design solutions that serve the clientele and your growth. Let’s talk more about we could uplevel your services!
UX Design
Engage your users!
Guided by user-centric design principles, I craft intuitive interfaces that enhance usability, accessibility, engagement, and conversion rates. I ensure that your digital products meet the EEA requirements, avoiding possible fines, and are usable by everyone. The more (users), the merrier.
Through close collaboration with the users and stakeholders, I will design solutions that elevate the User Experience and drive revenue. Let’s up your UX game!
More services
UI Design
Intuitive flows are nothing without a stellar User Interface to make them come alive. I will design pleasant UIs that match your brand, drive retention, meet the latest accessibility requirements, and don’t hurt the customer’s eyes. For all your UI Design needs, get in touch!
Inclusive design
A fifth of our population relies on accessible interfaces. Everyone benefits from it. Just like a flight of stairs would turn back a wheelchair user, inaccessible environments service can block potential customers from using your service.
We don’t want that, do we?
In addition to the WCAG and EAA requirements, I will also help make your services brain-friendly to reduce users’ cognitive load. Less thinking, more doing!
Please the eyes of the users and the law, maximize potential clients, and do the right thing – let’s make your services accessible!
Accessibility audits
Not quite sure how bad is your service’s accessibility? Worry not, hence I am here to help.
I conduct accessibility audits using a combination of automated testing tools, checklists (e.g. latest WCAG), my vast knowledge on the subject, and ethical in-depth user research with a variety of impacted humanbeings. You will receive a report detailing what sucks for your in-house team – or me – to fix.
Get your evaluation today and leave a message!
Usability Testing
Testing your product or service only with your colleagues and best friend’s mom is a bad idea. You need feedback from real users get real, unfiltered feedback. I will filter all the cursing, ask insightful questions and read between the lines, so that you will receive only an easy-to-read report, that is gentle on your emotions, of where the issues lie.
Either get a quick expert assessment with heuristic evaluation and a report detailing any found usability issues, or the full package with real (ethical) human-experiments we call user testing.
Whatever your usability testing needs, contact me!
